FAQ
Frequently asked questions
Ordering, delivery, gifting and caring for your pieces — the answers to what we're asked most. Anything else, we're an email away.
Simply add your pieces to the cart and check out — it takes a minute or two. You'll receive an order confirmation by email, and we'll keep you updated until your parcel arrives.
We'd love to see you. Find us at Genesis Shopping Centre, Lower Level, 10 Sandler Road, Fairmount, Johannesburg — Monday to Friday, 9am to 5pm. Call or WhatsApp us on 071 726 0510 if you'd like us to set something aside before you come.
We accept major credit and debit cards as well as instant EFT, all processed through a secure, encrypted checkout. The full list of options is shown at checkout.
Yes. Payments are handled by secure, industry-standard providers — we never see or store your card details.
Yes — we deliver countrywide via trusted couriers, with every parcel carefully packed to protect your pieces.
Delivery times vary by area — we'll confirm the expected timing when your order ships, and you'll receive tracking details to follow it to your door. Ordering for a specific date, like a wedding or a chag? Let us know and we'll do our best to make it happen.
Delivery is calculated at checkout based on your location. Watch our announcements for free-delivery offers.
If something isn't right, contact us as soon as possible after delivery with your order number, and we'll help you resolve it. Full terms are set out in our Refund Policy.
We pack with great care, but if anything arrives damaged, email us right away with photographs and your order number — we'll put it right.
Our range is carefully selected from quality makers, and includes pieces made in Israel. Where origin is known, you'll find it on the product page.
Wipe gently with a soft, dry cloth after use, and polish occasionally with a silver-care cloth. Avoid dishwashers, harsh detergents and abrasive sponges — and store pieces dry. Cared for this way, silver plate keeps its shine for many years.
Hand-wash in warm (not hot) water with a mild detergent, and dry with a lint-free cloth for the best sparkle. Keep crystal away from sudden temperature changes.
Some pieces return, others are limited. Ask us about the piece you're after and we'll tell you honestly whether it's coming back — or suggest something similar.
Gladly — it's what we do best. Tell us the occasion and your budget — a wedding, a brit, a bar or bat mitzvah, a new home — and we'll suggest pieces that suit it beautifully.
Of course — simply enter their address as the delivery address at checkout.
