Shipping & Delivery

Every order is packed by hand, with the care a piece deserves — and delivered anywhere in South Africa.

This page explains how and when we get your order to you, and what it costs. We deliver within South Africa only.

Last updated: 7 August 2026

How long it takes

• Order cut-off: 14:00 (SAST). Orders after this are processed the next business day.
• Processing & handling: 1–2 business days (Monday–Friday).
• Transit: 2–4 business days to major centres; 3–5 business days to regional and outlying areas.

Once your payment is confirmed, we prepare and pack your order and hand it to our courier. When it ships, you receive a confirmation email with a tracking number and a link to follow it in real time.

Around the chagim, courier volumes rise and public holidays interrupt transit. If your order is time-sensitive for a simcha or yom tov, tell us in the order notes and we will do everything we can.

What delivery costs

Free delivery nationwide on orders over R1,000.

For orders under R1,000, delivery is a flat fee — one rate, anywhere in South Africa:

Order value	Fee
Under R1,000Any parcel, countrywide	R79
R1,000 and aboveCountrywide	Free

How we pack

Crystal, glass and silver-plated pieces are wrapped individually and cushioned before boxing. Everything is packed to arrive exactly as it left us — protected for the journey, and ready for the moment it was chosen for.

Good to know

• We deliver to physical street addresses only — not to PO Boxes.
• We do not deliver on weekends or public holidays.
• Delays outside our control — courier disruptions, weather, strikes — do happen. If yours is affected, we will let you know promptly.
• Fragile parcels are best received in person. Please make sure someone is available at the delivery address.

If a parcel goes missing

If tracking shows your order as delivered but you do not have it, please:

1. Check that the delivery address on your order is correct.
2. Ask household members, neighbours or building security whether they accepted it for you.
3. Contact the courier directly using your tracking number.

If the courier confirms the parcel is lost, contact us at info@ohrjudaica.co.za with your order details and we will arrange a replacement or a full refund. You will never be left carrying the loss for a parcel that did not arrive.