Payment Policy

Every payment on this store runs through secure, encrypted, PCI-compliant channels. Here is how it works.

Last updated: 7 August 2026

How you can pay

• Visa and Mastercard — credit, debit and cheque cards;
• Instant EFT — pay directly from your bank account;
• Payshap — instant payment by ShapID or account.

When payment is taken

Payment is taken in full at checkout, when you place your order. We do not dispatch until payment is confirmed. For EFT payments, dispatch follows confirmation of cleared funds, which can take up to 2 business days depending on your bank.

Security

Card details are entered directly into our payment gateway's secure environment — they never touch our servers and we cannot see them. The entire store runs over encrypted connections, and our gateways are PCI-DSS compliant.

Pricing and currency

All prices are displayed and charged in South African Rand (ZAR) and include VAT where applicable. If you pay with a card issued outside South Africa, your bank sets the exchange rate and any conversion fee.

Failed and reversed payments

If a payment fails, no order is created — simply try again or use a different method. If a payment is reversed or charged back after dispatch, we reserve the right to recover the goods or their value; this does not limit your lawful chargeback rights for transactions that were genuinely unauthorised.

Refunds

Approved refunds are paid back to the original payment method, within the timeframe set out in our Returns & Refunds policy. As an anti-fraud measure, we never refund to a different card or account than the one that paid.