Returns & Refunds

We want every piece to bring light to your home. If something isn't right, this is exactly how we put it right.

This page sets out your return rights on online purchases, how to send something back, and how refunds are paid — all in line with South African consumer law.

Last updated: 7 August 2026

Changed your mind? You have 7 days

When you buy from us online, you may cancel your order within 7 days of delivery, without giving a reason and without penalty. Let us know within that window, return the item as set out below, and we will refund the purchase price.

The condition we need it back in

To qualify for a change-of-mind return, the item must reach us:

• unused and in its original condition;
• in its original packaging, with all parts, inserts and protective wrapping;
• with your order number as proof of purchase.

Silver-plated, crystal and glass pieces are inspected on arrival. Items showing use, or damaged in transit because they were not re-packed protectively, may have the refund reduced accordingly.

What cannot come back

Unless faulty, we cannot accept change-of-mind returns on:

• candles, wicks and matches where the packaging seal has been opened;
• items personalised or engraved to your order;
• items clearly marked final-sale at the time of purchase.

Faulty or damaged items

Separately from the cooling-off right, the Consumer Protection Act protects you if an item is defective, unsafe, or not what was described. Within 6 months of delivery you may return a faulty item and choose one of three remedies: a repair, a replacement, or a full refund.

If your parcel arrives damaged, please photograph the box and the item before anything is discarded — it preserves the courier claim and gets your replacement moving sooner.

How to return an item

1. Email info@ohrjudaica.co.za with your order number and, for faults, a photo of the issue.
2. We'll confirm the return and send you the return address and instructions.
3. Pack the item securely — fragile pieces in their original protective wrapping wherever possible.
4. Send it within 7 days of our confirmation. For faulty items, we arrange and pay for the collection.

When you'll see your refund

Once the returned item has been received and inspected, approved refunds are processed within 10 business days, as a store credit only.

Exchanges

Prefer a different piece? Follow the same steps and tell us what you'd like instead — we treat it as a return and a new order, and where the values differ we refund or invoice the difference.